Sufol Creations Sdn. Bhd. (“Sufól”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA Malaysia).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our e-commerce store.

 

1. Information We Collect

When you use our website and services, we may collect the following types of information:

  • Personal Information: name, phone number, email address, billing address, shipping address.

  • Payment Information: details provided to our payment gateway (we do not store your credit/debit card information).

  • Order & Delivery Information: purchase history, order details, and delivery preferences.

  • Technical Information: IP address, browser type, device information, and cookies.

 

2. How We Use Your Information

Your personal data will be used for the following purposes:

  • To process, manage, and deliver your orders.

  • To verify payment and prevent fraudulent transactions.

  • To provide customer service and respond to inquiries.

  • To send you updates about your orders, delivery, or product availability.

  • To improve our website, services, and user experience.

  • To comply with applicable laws and regulations in Malaysia.

 

3. Disclosure of Information

We do not sell or rent your personal data to third parties. However, we may share your information with:

  • Logistics & Delivery Partners – to fulfill product delivery.

  • Payment Gateway Providers – to process secure payments.

  • IT & Service Providers – for website hosting, maintenance, and technical support.

  • Legal Authorities – when required by law or to protect our rights.

 

4. Data Protection & Security

  • We implement appropriate technical and organizational measures to safeguard your personal data.

  • Payment transactions are encrypted and processed securely by licensed payment gateway providers.

  • While we take reasonable precautions, no method of transmission over the internet is 100% secure.

 

5. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience. You may adjust your browser settings to disable cookies, but this may affect some website functions.

 

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

 

7. Your Rights

Under the Malaysian PDPA, you have the right to:

  • Access and request a copy of your personal data.

  • Correct or update your information.

  • Withdraw consent for processing (subject to legal or contractual restrictions).

  • Request deletion of your personal data, where applicable.

Requests can be submitted via our contact details below.

 

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites.

 

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

 

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Sufol Creations Sdn Bhd
Email: inquiry@sufol.my

Sufól Home: (+60) 4-424 1388
Sufól Sofa: (+60) 11-5169 5619

 

 

 

 

 

 

 

 

Effective Date: 22th of August 2025